Scope of this policy
This policy covers information submitted through our website, telephone, email, messaging channels, showroom visits, site consultations and project-related interactions. It does not govern third-party websites or services linked from our website.
Information we may collect
- Name, telephone number, email address and communication details.
- Project location, roof area, building type, plans, photographs and requirements.
- Quotation, order, billing, payment and service records.
- Website usage information such as device, browser, pages visited and enquiry source where available.
- Any other information you voluntarily provide during consultation or execution.
How we use information
We use information to respond to enquiries, assess projects, prepare quotations, coordinate measurements and execution, provide customer service, maintain project and warranty records, improve our website and services, prevent misuse, and comply with applicable legal or accounting obligations. Where permitted, we may also send relevant product or service updates; you may ask us to stop promotional communication at any time.
Cookies and website data
Our website or hosting providers may use essential cookies, logs or similar technologies for security, performance and basic analytics. Browser settings can restrict cookies, although some website functions may then operate differently.
Security and retention
We use reasonable administrative and technical safeguards appropriate to the nature of the information. No digital system is completely risk-free. Information is retained only for as long as reasonably required for enquiries, project delivery, warranty administration, accounting, dispute management and legal compliance, after which it may be deleted or anonymised.
Your choices and requests
You may request access, correction or deletion of personal information held by us, or withdraw consent for optional communications, subject to identity verification and any information we must retain for contractual, warranty, tax or legal purposes.
Policy updates
We may update this policy when our services, systems or legal requirements change. The revised effective date will appear on this page. Material changes will apply prospectively unless otherwise required by law.
Contact M4S Homes
For privacy questions or requests, email marketing@m4shomes.in or call 0824-3590639. Please include enough information for us to identify the relevant enquiry or project record.